Frequently Asked Questions

We’ve assembled the answers to some of the most common questions we are asked. Please call us if you don’t see your question below! We are happy to assist you.

What are the benefits of having protector applied to my rug?

Aside from helping to protect the fibers of your rug from everyday spills, our professional strength fiber protectors also allow for more soil removal during vacuuming. This helps keeps dirt build-up in traffic areas to a minimum. Zerorez Rug Cleaning also offers...

Do I need a rug pad? What kind do I need?

Every area rug is different and they are used in your home differently. Because of this, we offer a couple of different rug pad solutions – one for cushion, and one for non-slip capability. It’s important to consider things like door clearance, pets, and whether...

My dog chewed the corner of my Oriental rug. Can you repair this kind of damage?

Yes! Oriental rugs can (and should) be repaired to extend their life. Zerorez Rug Cleaning sees all kinds of damage every day for repair – from vacuum damage to pet damage to wear-and-tear damage, chances are, we’ve got a repair option that will work for your rug and...

Do you clean carpet too? What else do you do?

Zerorez Rug Cleaning is a division of Zerorez – a company you already know and trust to provide the following services: Carpet Cleaning Tile & Grout Cleaning Upholstery Cleaning Natural Stone Cleaning Commercial Services Hardwood Floor Cleaning &...

Will you come pick up my rugs? How long will you have them?

Yes! Zerorez Rug Cleaning will come pick up your rolled rug for a small fee each way. If you need us to move furniture and/or roll your rugs up for you, extra charges will apply. Tuesday is the dedicated day reserved for pick-up and delivery service. Because our...

Do you guarantee your work?

Yes! Zerorez Rug Cleaning’s Gotta Love It Guarantee assures your complete satisfaction with our services from the very beginning to the very end. Our service guarantee is very simple: If you are not totally delighted with the results of our cleaning, we will do...

My dog/cat has had a couple of accidents on my rug. I spot cleaned it when it happened, but it’s starting to smell bad. Can you get the odor out?

At-home spot cleaning does not remove enough of the odor-causing bacteria found in pet stains. The result is a lingering odor that becomes worse with humidity. With few exclusions (sorry tufted and machine-made rugs!) we can not only remove the odor when using the...

Can my area rugs be cleaned in place? I don’t want to send them out if I don’t have to.

We will almost always recommend that you send your rugs in to our rug care center for cleaning. Only in this setting do we have full access to the specialized rug washing and drying equipment necessary to thoroughly, safely, and successfully clean your rugs. In rare...

I used a rented machine to spot clean my Oriental rug after my dog peed on it.

Pet urine deposits, flood damage, improper cleaning methods like steam cleaning, or over-the-counter spotting agents that are just too strong for use on your rug fibers and/or dyes are just a few of the reasons why the colors in your Oriental or area rug may bleed....